­LearniiZ Privacy Policy

1.1Who We Are

Learniiz is an educational platform offering English language proficiency test preparation (e.g., PTE Test), as well as other educational resources and original content. We are based in Australia and adhere to applicable data protection laws, including the Australian Privacy Principles (“APPs”) under the Privacy Act 1988 (Cth).

1.2Purpose of this Policy

This Privacy Policy describes the types of information we collect from you, how we use, protect, and share that information, and your rights regarding your personal information. It applies to all personal information collected through our Services, as well as any related communications (e.g., emails or phone calls).

2.1Personal Information You Provide

We may collect personal information directly from you when you:

Create an Account

When you sign up, we may collect your name, email address, phone number, date of birth, and other identifying information.

Subscribe to Our Services

For payment and subscription management, we collect billing information such as credit card details and billing address (where applicable).

Contact Us

When you reach out via email, phone, or other channels, we collect the content of your communication and your contact details.

Use Our Learning Tools

Depending on the features you use (e.g., practice tests, coursework submission), we may collect information such as test results, progress reports, or other data you voluntarily provide within your account.

2.2Information Collected Automatically

When you access or use our Services, we may automatically collect certain information about your device and usage, including:

Device Details

IP address, browser type, operating system, device identifiers, and language settings.

Usage Information

Pages viewed, links clicked, time spent on a page, and the dates and times of your visits

Cookies and Similar Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience, analyze usage, and display relevant content. You can control the use of cookies at the individual browser level, but disabling cookies may limit certain features of our Services.

2.3Information from Third Parties

We may receive additional information about you from third-party services or partners (e.g., payment processors) when you link or connect to Learniiz through them. This may include billing information or demographic data. The type and extent of information we receive depends on their privacy settings, permissions, and policies.

3.1Providing and Improving the Services

• • To process your registration and subscription.
• • To personalize your learning experience and suggest relevant resources.
• • To maintain and improve the functionality and performance of our platform.

3.2Payments and Billing

• • To process payments for subscription fees.
• • To manage billing disputes and inquiries.
• • To detect and prevent fraud or unauthorized transactions.

3.3Communication and Customer Support

• • To respond to your questions or requests.
• • To send you administrative information, such as account confirmations, technical notices, updates, and security alerts.
• • To provide customer support and troubleshoot issues.

3.4Marketing and Promotions

• • To send newsletters, promotional materials, or other information about our Services, new features, or partner offers that may interest you.
• • You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

3.5Analytics and Service Enhancement

• • To analyze how you use our Services, measure engagement, and improve or develop new features.
• • To conduct research, including user satisfaction surveys, data analysis, and testing.

3.6Legal and Compliance

• • To comply with applicable laws, regulations, and legal processes.
• • To enforce our Terms and Conditions and other agreements, or to exercise our legal rights.
• • To protect the rights, property, or safety of Learniiz, our users, or others.

4.1Consent

When you have given us your consent to process your personal information for one or more specific purposes.

4.2Contract

Where processing is necessary to perform our contractual obligations with you (e.g., providing the Services, processing payments).

4.3Legitimate Interests

Where processing is necessary for our legitimate interests, such as improving our Services, preventing fraud, and enhancing security, provided those interests are not overridden by your fundamental rights and freedoms.

4.4Legal Obligation

Where processing is necessary for compliance with a legal obligation.

5.1Third-Party Service Providers

We may share your personal information with third-party service providers who assist in providing and maintaining our Services, including payment processors, hosting providers, analytics services, and customer support tools. These third parties will only have access to your information as necessary to perform their functions and are obligated not to disclose or use it for any other purpose.

5.2Business Transfer

If Learniiz undergoes a merger, acquisition, reorganization, or asset sale, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or transfer of assets by posting a notice on our website or via email.

5.3Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) or when we believe in good faith that disclosure is necessary to:

• • Comply with legal obligations.
• • Protect our rights, property, or safety, or that of our users or the public.
• • Enforce our Terms and Conditions.

5.4With Your Consent

We may share or disclose your personal information for other purposes, if and when you provide explicit consent.

9.1Access and Correction

You have the right to access and update your personal information held by us. You can review and update your account details at any time by logging into your Learniiz account.

9.2Opting Out of Marketing Communications

You can opt out of receiving marketing emails by clicking the “unsubscribe” link in the email or by contacting us directly. Please note that you may continue to receive service-related communications even if you opt out of marketing messages.

9.3Account Deletion

You may request deletion of your account by contacting us at [Contact Email Address]. We will take reasonable steps to delete your personal information, although certain information may be retained if required by law or for legitimate business purposes.

9.4Complaints

If you have concerns about our handling of your personal information, you may lodge a complaint with us at [Contact Email Address]. We will investigate your complaint and endeavor to respond promptly. If you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) or another applicable data protection authority in your jurisdiction.